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eCommerce Customer Support

eCommerce Customer Support

Streamline your eCommerce operations by outsourcing customer support fully or during peak seasons. Provide quick responses, resolve issues efficiently, and enhance the shopping experience for your customers. Reduce cart abandonment, build trust, and drive higher sales while maintaining exceptional service standards.

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What’s the cost of outsourcing ecommerce customer support?

Discover

Let’s chat to find the right services for you!

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Inbound Call Center

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Social media Support

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Inbound Sales Call Center

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Tech Support Call Center

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24/7 Call Center

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Pre-Sales Call Center

Features

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Analyzing recurring issues and requests to continuously improve customer experience.

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Resolving customer frustrations and managing refund disputes with care and efficiency.

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Delivering seamless omnichannel support across phone, email, and chat.

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Turning customer feedback into positive reviews through outstanding customer experiences.

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Providing proactive, tailored support to meet the unique needs of your business.

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Reporting key performance metrics, including CSAT, NPS, first reply time, and average handling time.

20+ businesses worldwide have already chosen SD IT Services for exceptional solutions!

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Custom Solutions

We adapt our services to meet your unique needs.

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Advanced Tools

We use the latest technology to enhance support efficiency.

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Dedicated Professionals

Our skilled teams are committed to delivering seamless support for your business.

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Proven Expertise

Years of experience delivering reliable, top-tier service.

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Always Available

24/7 support, every day of the year, including holidays.

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Young Energy

From the world’s youngest country, we bring fresh ideas and innovation.

Why Choose SD IT Services

Let us know your requirements and we'll create a tailored pricing plan that fits your business perfectly.

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How it Works

Follow the integration roadmap to scale quickly.​

You are here

Now

In 24 hours

In 1 week

In 2 Weeks

Select a package to get started.

We'll contact you to help personalize your ideal plan.

Sign up for our service and verify your details.

Seamless integrations with any setup.

In 30 Days

LAUNCH: Prepay for the first month, and we'll go LIVE.

From Any Channel...

Your customers can connect through any channel they choose...

Email
in-app
Chat
VoIP
Whatsapp
...any channel
Facebook

...to any integration

...we support all major CRMs or build custom integrations tailored to you.

CRM

Services Catalog

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Answering

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Email

Telemarketing

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Appointment Scheduling​

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Help Desk

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Virtual Receptionist

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Back Office

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Call Center

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Live Chat

Pick up the best services:

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Let's Chat

Let us know about the challenges you're facing with customer support, and we'll design a personalized solution just for you.

live chat support
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Get Your Quote

You are:
CEO
Head of Support
Associate/Manger
Total number of requests per month:
<499
500-999
1000-4999
5000-9999
>10 000
Don't know/We haven't launched yet
Togetherness
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